Return & Refund Policy

Return & Refund Policy

Last updated: 2026-09-07

This Return & Refund Policy explains how GROOVE handles eligible return and refund requests.

Return Window

You may request a return within 30 days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at paxielias42@gmail.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

Return Shipping Responsibility Except for returns due to order fulfillment errors or verified product defects, return shipping costs will generally be your responsibility..

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at paxielias42@gmail.com.

Store-Specific Conditions

  • Groove Return & Refund Policy Returns Eligibility and Timeframe At Groove, you may return eligible products within 30 days of delivery if they do not meet your expectations or have issues.
  • Return requests made after this 30-day period will generally not be accepted.
  • Conditions for Return To qualify for a return, items must meet all of the following: Be unused and in their original condition.
  • Be returned in the original packaging, when applicable.
  • Show no signs of damage due to misuse, improper handling, or unauthorized modification.
  • Non-Returnable Items The following items cannot be returned: Personalized or customized products.
  • Digital products and downloadable content.
  • Clearance or final-sale items.
  • Products that have been used, installed, modified, or damaged.
  • Refund Process Once we receive your returned item, Groove will inspect it to ensure it meets our return criteria.
  • If approved, your refund will be processed to the original payment method.
  • Refunds typically take 5 to 10 business days to appear, depending on your payment provider.
  • Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, incomplete, or incorrect, please retain the product and all original packaging while we assess the issue.
  • Return Shipping Responsibility Except for returns due to order fulfillment errors or verified product defects, return shipping costs will generally be your responsibility.